KeyWatcher Touch Support - Genesis Resource, Inc

KEYWATCHER TOUCH
SUPPORT

Free phone support during normal business hours for the life of your system. (We love to hear from you...call as often as you like!)
NOTE: We only support customers that bought directly from Genesis or that reside in Arizona, Nevada, and New Mexico.
Free emergency after hours phone support for the first two years
Emergency after hours phone support is renewable after the first two years
Two years parts only replacement warranty
Extended parts only warranty available after initial two years is the lowest priced in the industry!
Extended warranty, maintenance or support contracts are OPTIONAL, and therefore they are NOT required for your KeyWatcher or software systems to continue operating without restrictions.

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Although modules are available in 6, 8 and 16 location configurations, we're using the 16 location configuration in the examples below.

3 Module Style
KW3 Order of Locations within Modules

6 Module Style
KW3 Order of Locations within Modules

In the System Tray on the Server, right click on the Server icon and then “Run KW Server Utilities”

KWTTS Systray Options

After either typing in path to save the backups to, or clicking the browse icon to navigate to the path, click "Backup Database".

KWTTS Utilities

Use Windows Explorer to navigate to the Backup folder.

Within the backup folder find the two newest KeyWatcherHistoryDB and KeyWatcherMainDB files:

NOTE: The numbers in the files name above translate into this date format: 10-09-13, with the 01 indicating the first backup on that day.

Using Ctrl+Click select both files, then right click on one of them and choose "Send To" from the popup menu, the "Compressed (Zipped) Folder".

Email the Zip file to us.

The diagram below details how to manually release a smartkey from a location using a small standard screwdriver.

Manual Release Smartkey