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Genesis Support Policy
  • Free phone support during normal business hours for the life of your system. (We love to hear from you...call as often as you like!)
    NOTE: We only support customers that bought directly from Genesis or that reside in Arizona, Nevada, and New Mexico.
  • Free emergency after hours phone support for the first two years
  • Emergency after hours phone support is renewable after the first two years
  • Two years parts only replacement warranty
  • Extended parts only warranty available after initial two years is the lowest priced in the industry!
  • Extended warranty, maintenance or support contracts are OPTIONAL, and therefore they are NOT required for your KeyWatcher or software systems to continue operating without restrictions.

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