Free phone support during normal business hours for the life of your system. (We love to hear from you...call as often as you like!) NOTE: We only support customers that bought directly from Genesis or that reside in Arizona, Nevada, and New Mexico.
Freeemergencyafter hours phone support for the first two years
Emergency after hours phone support is renewable after the first two years
Two years parts only replacement warranty
Extended parts only warranty available after initial two years is the lowest priced in the industry!
Extended warranty, maintenance or support contracts are OPTIONAL, and therefore they are NOT required for your KeyWatcher or software systems to continue operating without restrictions.
How to speed up a network connection to the KeyWatcher
Locate the HOSTS file which on Windows XP, Vista and 7 is located at: C:\Windows\System32\drivers\etc
If your network experiences outages
Some networks are slugish or have intermitent connection issues. You can modify a setting to force the software to attempt connecting for a specified number of trys. Navigate to the folder where your database(s) are stored. Each KeyWatcher system will have one mdb file type and one kpi file. Locate the kpi for the desired system and find this line.
<key name="MaxCommErrCt">10</key>
Simply change the number such as 10 in the example above to a higher number.
How to Manually Release a Smartkey
The diagram below details how to manually release a smartkey from a location using a small standard screwdriver.
Assuming your database(s) is stored at "\\sllvh04\KeyWatcher" you should first back up this parent and all children.
In the example below "\\sllvh04\KeyWatcher" would be replaced with the new server path. We recommend you avoid spaces in the name and as well as avoiding map drives. We strongly recommend UNC paths rather then mapped drives.
The Key-pro.ini configuration file is stored as shown below and must be modified on EVERY client.
Windows XP
C:\Program Files\Morse Watchman\KeyPro III
Windows 7 or Vista
C:\Users\USER NAME\AppData\Local\VirtualStore\Program Files (x86)\Morse Watchman\KeyPro III
Of course do the obvious and make sure that all client copies are closed.
Basic Biometric Finger Printer Concepts: Quality and Content Scores Explained
This fingerprint document maybe a little technical, but it has some very important basic points for anyone that is enrolling fingerprints.
NOTE: Usually best to reboot after installing drivers
Troubleshooting
How to Power Cycle the Lantronix UDS-1100
The diagram below explains how to power cycle the Lantronix.
Additionally, if you are still having network connection issues, there is a chart indicating how to interpret the LED lights.
MS DotNet errors "Path Not Found" or "Access to the Path is Denied"
Please understand this error has nothing to do with KeyPro.
Ignore the first paragraph as it is generic Microsoft DotNet error.
Never click "Continue", only Close.
Reviewing the "Details" will also not be of any help.
This is an easy error as it literally describes your problem. Whoever is logged in does not have access to the path where the database is stored. If you attempted to access this path outside of KeyPro using Windows Explorer you would also get an error. In laymens terms, it would be no different than a MS Word or Excel doc stored on the network that you can't access. So this has nothing to do with Keypro.
Possible causes would be:
the users permissions have changed
the server name has been changed
the mapped drive is lost
the network is down
Location stays lit, but won't release key set
The diagram below details how to verify that the springs are correctly seated, which is the most likely cause.
Process Performance Related Error
(The “Process Performance” errors are a product of the Windows OS and not the KeyPro software.)
