KeyWatcher III Product Support

 

KeyWatcher Support

We have taken great care to make sure these videos are of the highest viewing quality.
As you will notice some of the videos are currently not available.
We will publish the others as they become available. Thank you for your patience.

Genesis official YouTube Channel

Genesis Support Policy

  • Free phone support during normal business hours for the life of your system. (We love to hear from you...call as often as you like!)

    NOTE: We only support customers that bought directly from Genesis or that reside in Arizona, Nevada, and New Mexico.
  • Free emergency after hours phone support for the first two years
  • Emergency after hours phone support is renewable after the first two years
  • Two years parts only replacement warranty
  • Extended parts only warranty available after initial two years is the lowest priced in the industry!
  • Extended warranty, maintenance or support contracts are OPTIONAL, and therefore they are NOT required for your KeyWatcher or software systems to continue operating without restrictions.

 

KeyWatcher III Support Tips

  • KeyWatcher III Card Reader TYPE Settings

    KEYWATCHER III CARD READER TYPE SETTINGS
    ACCESS DEVICE TYPE DEVICE SETTING
    KeyWatcher 2 to KeyWatchet 3 conversion KW2 Weigand - Standard
    KeyWatcher 3 (first time connected to HK2) Weigand
    IBC Reader Magstrike Track 2 or KW2 Track 2
    HID Prox Reader Weigand
    Mifare Reader KW2 Weigand – Data
    Morse Card Swipe & Cards Magstrike Track 2
    Morse Card Swipe & Customer Cards Track 2 (KW2)
    HK2 (HID 35-bit Generic) Weigand

  • How to speed up a network connection to the KeyWatcher

    Locate the HOSTS file which on Windows XP, Vista and 7 is located at: C:\Windows\System32\drivers\etc

  • If your network experiences outages

    Some networks are slugish or have intermitent connection issues. You can modify a setting to force the software to attempt connecting for a specified number of trys. Navigate to the folder where your database(s) are stored. Each KeyWatcher system will have one mdb file type and one kpi file. Locate the kpi for the desired system and find this line.

    <key name="MaxCommErrCt">10</key>

    Simply change the number such as 10 in the example above to a higher number.

  • How to Manually Release a Smartkey

    The diagram below details how to manually release a smartkey from a location using a small standard screwdriver.

    Manual Release Smartkey

  • How to configure Email Alerts

    How to configure Email Alerts

  • KeyWatcher Illuminated: How to Count Order of Locations within Modules

    Although modules are available in 6, 8 and 16 location configurations, we're using the 16 location configuration in the examples below.


    3 Module Style
    KW3 Order of Locations within Modules

    6 Module Style
    KW3 Order of Locations within Modules

  • How to Open FTP sites in IE7

    Download Instructions (PDF)

  • How to Change Your Server

    • Assuming your database(s) is stored at "\\sllvh04\KeyWatcher" you should first back up this parent and all children.
    • In the example below "\\sllvh04\KeyWatcher" would be replaced with the new server path. We recommend you avoid spaces in the name and as well as avoiding map drives. We strongly recommend UNC paths rather then mapped drives.
      How to Change Your Server

    • The Key-pro.ini configuration file is stored as shown below and must be modified on EVERY client.

      Windows XP

      C:\Program Files\Morse Watchman\KeyPro III

      Windows 7 or Vista

      C:\Users\USER NAME\AppData\Local\VirtualStore\Program Files (x86)\Morse Watchman\KeyPro III

    • Of course do the obvious and make sure that all client copies are closed.

 

Errors

  • Process Performance Related Error

    (The “Process Performance” errors are a product of the Windows OS and not the KeyPro software.)

    Process Performance Error

    Instructions How to Fix this error (PDF)

    Download Files to Fix

  • Error in Open Connection: The ConnectionString Property Has Not Been Initialized

    This error means that within the Database folder a KPI configuration file exists, but the required accompaning MDB database file is missing.

    ConnectionString Property initialization error

  • MS DotNet errors "Path Not Found" or "Access to the Path is Denied"

    KW3 Access to the Path is Denied
    • Please understand this error has nothing to do with KeyPro.
    • Ignore the first paragraph as it is generic Microsoft DotNet error.
    • Never click "Continue", only Close.
    • Reviewing the "Details" will also not be of any help.

    • This is an easy error as it literally describes your problem. Whoever is logged in does not have access to the path where the database is stored. If you attempted to access this path outside of KeyPro using Windows Explorer you would also get an error. In laymens terms, it would be no different than a MS Word or Excel doc stored on the network that you can't access. So this has nothing to do with Keypro.

    • Possible causes would be:
      • the users permissions have changed
      • the server name has been changed
      • the mapped drive is lost
      • the network is down

 

Lantronix UDS Support Tips

  • Lantronix UDS Tips

    Download Lantronix UDS Tips (PDF)

  • Host Bits Conversion Chart for Lantronix and Hand Readers

    SUBNET MASK  HOST BITS    SUBNET MASK  HOST BITS 
    255.255.255.255 0   255.255.224.0. 13
    255.255.255.254 1   255.255.192.0 14
    255.255.255.252 2   255.255.128.0 15
    255.255.255.248 3   255.255.0.0 16
    255.255.255.240 4   255.254.0.0 17
    255.255.255.224 5   255.252.0.0. 18
    255.255.255.192 6   255.248.0.0 19
    255.255.255.128 7   255.240.0.0. 20
    255.255.255.0 8   255.224.0.0 21
    255.255.254.0 9   255.192.0.0 22
    255.255.252.0 10   255.128.0.0 23
    255.255.248.0 11   255.0.0.0 24
    255.255.240.0 12      

  • How to Power Cycle the Lantronix UDS-1100

    Power Cycle Lantronix UDS-1100

    The diagram to the left explains how to power cycle the Lantronix.

    Additionally, if you are still having network connection issues, there is a chart indicating how to interpret the LED lights

    UDS-100/1100 LED's Defined (PDF)

 

Downloads

  • Genesis Utilities v3.6.1 (COMING SOON!)

  • KeyPro II v2.21 (NOT compatible with KeyWatcher III models)

    Download ZIP file

  • KeyWatcher III Flash Utilities v3.1b (NOT compatible with KeyWatcher II models)

    Download ZIP file

  • Putty for HyperTerminal sessions in Windows 7:

    With the advent of Windows 7 Hyperterminal is no longer available in Windows. However, this free 3rd party app called "Putty" is a great easy replacement as well as offering Telnet ability.

    Download EXE file

  • How to install the built-in "Telnet" in Windows 7 you must install it (Windows disk not required):

    • Control Panel
    • All Control Panel Items
    • "Programs and Features”
    • Click the “Turn Windows features on or off” link on the left part of the screen.
    • You will want to check where it says “Telnet Client”

  • Here is how to get HyperTerminal on to Windows 7 (32 or 64-bit):

    On the Windows 7 box make a new folder under:

    • C:\Program Files\HyperTerminal (for 32-bit)
    • C:\Program Files (x86)\HyperTerminal (for 64-bit)

    From a Windows XP box and copy the following 3 files to the folder that was just created on the Windows 7 box:

    • C:\Program Files\Windows NT\hypertrm.exe
    • C:\WINDOWS\system32\hypertrm.dll
    • C:\WINDOWS\Help\hypertrm.chm
    • C:\WINDOWS\system32hticons.dll (required to have icons in hyperterminal)

    Now just run hypertrm.exe to use Hyperterminal on Windows 7.

    You can also simply copy over the files that are in XP Mode OS, however Hyperterminal doesn’t work in XP Mode.

    You can download the files you need from this hyperterminal external link or here from our site

    A quick side note if you have problems getting your USB to Serial connection working under Windows 7 try getting the drivers here.

    The PL2303_Prolific_DriverInstaller_v10518.zip should work.
The only product we sell outside of Arizona, Nevada, New Mexico is the SmartKey Vise 5-in-1 Tool