Hand Reader Product Support

About Support

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As you will notice some of the videos are currently not available.
We will publish the others as they become available. Thank you for your patience.

Genesis Support Policy

• Free phone support during normal business hours for the life of your system. (We love to hear from you...call as often as you like!)
  
  NOTE: We only support customers that bought directly from Genesis or that reside in Arizona, Nevada, and New Mexico.
• Free emergency after hours phone support for the first two years
• Emergency after hours phone support is renewable after the first two years
• Two years parts only replacement warranty
• Extended parts only warranty available after initial two years is the lowest priced in the industry!
• Extended warranty, maintenance or support contracts are OPTIONAL, and therefore they are NOT required for your KeyWatcher or software systems to continue operating without restrictions.

Hand Reader Downloads

Downloads:

• HandNet Patch v2.0.3.35 contains all previous fixes since release.
  • Added custom report 
  • Fixed AUX settings 
  • Users with "TIME ZONE NEVER" are not downloaded to clock 
  • Fixed upload problem with 256th user 
  • Fixed SQL in "Activity View" so that filter does not show duplicates
• HandNet Repair
• HandNet 14 Day Trial Software (ISO CD Image)

Hand Reader Tips

• How to wire a KeyWatcher III to a F3 or F4 Series Hand Reader
  (NOTE: KeyWatcher II and Touch connections are NOT the same!)

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